Hannah Web Craft LLC (hereinafter referred to as “we,” “us,” or “the Company”) respects and protects the personal privacy of its clients. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website, purchase web design services, submit inquiries, or otherwise engage in business with us. By using this website, you acknowledge that you have read this Privacy Policy. We will handle your personal information in accordance with applicable U.S. federal, state, and other relevant privacy laws.
- Information We Collect
When you visit or use this website, we may collect the following information:
Personally Identifiable Information: Including your name, email address, phone number, billing address, and other contact information you voluntarily provide.
Order and Transaction Information: Including the web design services purchased, order numbers, transaction amounts, payment status, and related order records.
Project-Related Information: If you purchase web design services, we may collect brand materials, design requirements, text content, images, and other information necessary to complete your project.
Technical and Browsing Information: Including your IP address, browser type, device information, pages visited, duration of visits, and other website usage data.
Communication Information: Including inquiries and feedback sent to us via email, contact forms, or other customer service channels.
- How We Use Information
We may use the collected information for the following purposes:
To process orders, confirm payments, and deliver the services you have purchased.
To communicate with you regarding project requirements, order status, service progress, and post-service matters.
To provide customer support and respond to inquiries, complaints, or refund requests.
To improve website functionality, our web design services, and the overall user experience.
To prevent fraud, unauthorized transactions, and other security risks.
To comply with applicable laws, tax and accounting requirements, and other legal obligations.
To send you service updates or marketing communications, where permitted by law and in compliance with applicable requirements.
- Payment Information and Transaction Security
We may process order payments through third-party payment service providers. Your payment information will be handled in accordance with the privacy policies and security measures of the respective payment service provider. We do not store full credit/debit card numbers or card security codes (CVV/CVC), except where strictly necessary and required by law. We implement reasonable technical and administrative measures to protect transaction information; however, no method of transmission over the Internet or electronic storage is entirely secure.
- Cookies and Similar Technologies
This website may use cookies, pixel tags, and similar technologies to ensure the proper functioning of the site, remember user preferences, analyze website traffic, and improve your experience. Certain third-party analytics or marketing tools may also utilize such technologies.
You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website. For cookies or tracking technologies that require consent under applicable law, we will handle them in accordance with relevant regulations.
- Information Sharing and Third-Party Services
We do not sell your personal information for monetary gain. To operate our business, we may share relevant information with the following third parties, to the extent necessary:
Payment Service Providers: For processing payments, refunds, and transaction verification.
Website Hosting and Technical Service Providers: For website operations, data storage, security maintenance, and technical support.
Communication and Customer Service Providers: For sending order notifications, handling inquiries, and providing customer support.
Analytics and Marketing Service Providers: For analyzing website usage or conducting marketing activities, to the extent permitted by applicable law.
Legal and Regulatory Authorities: When disclosure is required by law, necessary for legal proceedings, or essential to protect the legal rights and interests of ourselves or others.
The processing of personal information by third parties may be governed by their own respective privacy policies. We take reasonable steps to manage these service providers, as required by applicable law.
- Retention of Personal Information
We retain personal information only for as long as is reasonably necessary to fulfill the purposes described in this policy, taking into account requirements such as order fulfillment, customer service, legal compliance, dispute resolution, and business record-keeping. Once the retention period expires, we will delete, destroy, or otherwise appropriately dispose of the information in accordance with applicable law, unless otherwise required by law.
- Information Security
We employ reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse. However, as no network system or electronic storage method can be guaranteed to be 100% secure, we cannot promise that information will be absolutely secure in all circumstances.
8. Your Privacy Rights
Depending on your state of residence and applicable law, you may have the right to:
Request to know what personal information we collect and process.
Request access to, correction of, or deletion of your personal information.
Request a copy of certain personal information you have provided to us.
Opt out of activities such as targeted advertising, or the sale or sharing of personal information, as defined by applicable law.
Withdraw your consent or limit certain data processing activities, where permitted by applicable law.
Exercise your privacy rights without facing unlawful discrimination for doing so.
To exercise these rights, please contact us using the information provided at the end of this policy. We may need to verify your identity, and we will process your request within the timeframe required by applicable law. Please note that we may be required to retain certain information for legal, tax, accounting, or dispute-resolution purposes.
- Children’s Privacy
This website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13, unless such collection is authorized by law. If we discover that we have collected personal information from a child without appropriate authorization, we will take the necessary steps to address the situation.
- Links to Third-Party Websites
This website may contain links to third-party websites or services. We have no control over the privacy policies, content, or security practices of these third parties. Please review the privacy policy of any third-party website before accessing it.
- U.S. State Privacy Laws
Residents of certain U.S. states may have additional privacy rights under applicable law, including the right to access, delete, or correct personal information, and the right to opt out of specific data processing activities. We will handle such requests in accordance with applicable law and, where required, provide the necessary notices, opt-out mechanisms, or appeal processes.
- Updates to the Privacy Policy
We may update this Privacy Policy to reflect changes in our business operations, website functionality, or legal requirements. Updated versions will be posted on this website, with a new effective date where applicable. For significant changes that require separate notification or consent under the law, we will take action in accordance with those requirements.
Thank you for trusting Hannah Web Craft LLC. We remain committed to protecting your personal information and providing you with secure, reliable web design services.