Hannah Web Craft LLC is dedicated to providing professional web design and digital creative services. We value the experience of every client and aim to ensure clarity and fairness through our refund policy, which outlines the procedures for order cancellations, refund requests, and how these matters are handled.
- Refund Request Period
To request a refund, please contact us via email within 30 days of your payment. Please include your order number, the date of purchase, and the reason for your refund request.
All refund requests will be reviewed based on the status of the order, the amount of work completed, our published Terms of Service, and applicable laws. We will comply with all legal requirements regarding refunds or other forms of redress.
- Refund Conditions for Web Design Services
As web design services are customized digital offerings, eligibility for a refund is determined by the project’s progress:
Projects Not Yet Started: If design work has not yet commenced, you may request to cancel your order. If the request meets our refund criteria, we will issue a refund accordingly.
Projects in Progress (Not Yet Completed): We will assess the refundable amount based on the work already completed, reasonable costs incurred, and applicable laws. We will provide an explanation of the calculation, where appropriate.
Completed and Delivered Projects: If services have been completed and delivered in accordance with the order agreement, full refunds are generally not provided based on changes in personal preference. However, if the service fails to meet the agreed-upon terms, contains significant defects, or otherwise warrants a refund under the law, we will address the situation on a case-by-case basis in compliance with applicable regulations.
Duplicate or Erroneous Charges: If you experience a duplicate payment or an unauthorized charge due to a technical issue, please contact us promptly for verification. Once confirmed, we will process the refund in accordance with the law.
- Order Cancellation Policy
If you wish to cancel an order, please submit your request via our customer service email as soon as possible. For orders that have not yet entered the production phase, we will evaluate your eligibility for a refund based on this policy.
If a project has already reached the design, development, or delivery stage, the cancellation request will take into account the work already completed and any associated costs. Any applicable deductions or refund amounts will be determined based on the terms of your order and applicable laws.
4. Digital Products and Delivered Files
If you discover that any delivered web design files, digital templates, or other digital deliverables are corrupted, inaccessible, incomplete, or significantly inconsistent with the terms of your order, please contact us promptly.
Depending on the circumstances, we will provide file repairs, re-delivery, reasonable revisions, or other appropriate solutions. If an issue cannot be reasonably resolved—and provided that applicable law or the terms of your order entitle you to a refund—we will process the refund in accordance with the law.
- Return Address for Physical Goods
If we provide physical goods as part of your order and authorize a return, please contact our customer service team first to obtain return authorization and specific return instructions. Do not send any return packages without prior confirmation.
1130 9TH ST
Lancaster, SC 29720
Return Period: You must submit a return request within 30 days of receiving the physical goods, subject to the specific return policy applicable to the item.
Physical goods must meet the relevant return criteria—for example, they must be unused, undamaged, and include their original tags and packaging (where applicable). Returns resulting from product quality issues, incorrect shipments, or damage during transit will be handled on a case-by-case basis in accordance with applicable law.
Please note: Web design services and digital products do not involve the return of physical goods; therefore, there is no need to send digital files to the address above.
- Return Shipping Costs
For returns of physical goods, if the return is due to product quality issues, an incorrect shipment, or other errors on our part, we will cover or reimburse reasonable return shipping costs, as appropriate under the circumstances and applicable law.
If a return is requested for personal reasons, responsibility for return shipping costs will be determined based on the product page and the applicable return policy, and will be communicated to you in advance if necessary.
- Refund Processing Time
Once a refund request is approved, we will typically initiate the refund process within 5–10 business days. The refund will be issued to the original payment method; the actual time it takes for the funds to appear in your account will depend on your bank, credit card issuer, or payment service provider. If a refund has not arrived past the expected timeframe, please first contact your bank or payment service provider. Should you still have questions, please feel free to reach out to us for further assistance.
- Special Circumstances
Please contact us promptly if you encounter issues such as duplicate charges, failure to receive purchased services, significant discrepancies between the services provided and those agreed upon in your order, or any other situations that may require resolution under the law. We will verify the relevant records and provide an appropriate solution based on the specifics of your order and applicable laws.
This policy does not limit any non-waivable consumer rights that you may have under applicable law.
- Policy Updates
Hannah Web Craft LLC reserves the right to update this Refund and Return Policy in accordance with its business operations and applicable laws. Updated policies will be posted on this website, with an effective date indicated where applicable.
Thank you for choosing Hannah Web Craft LLC. We are committed to handling all refund and return requests in a transparent and fair manner.