Hannah Web Craft LLC is committed to providing an efficient and reliable service delivery experience. This policy outlines our order processing times, delivery timelines for digital design deliverables, and shipping arrangements for physical goods, where applicable.
- Order Processing Time
Following successful payment and receipt of an order confirmation, please allow 1–3 business days for order review and initial processing. For projects requiring custom design, the start date depends on the client providing all necessary design materials and both parties confirming the service requirements.
- Delivery Timelines for Digital Design Services
Our core business focuses on web design and digital creative services. Design deliverables are typically provided via email, cloud-based download links, or other digital channels agreed upon by both parties.
Simple design projects: Typically 3–5 business days.
Standard web design projects: Typically 5–10 business days.
Complex or highly customized projects: Typically 10–20 business days or longer, as specified in the individual order agreement.
These timeframes refer to business days and exclude weekends and U.S. public holidays. Project delivery timelines may be extended if there are delays in the client providing materials, confirming design proposals, or offering feedback on revisions.
- Shipping Timelines for Physical Goods (Within the U.S.)
For orders that include physical goods, we typically process and ship items within 1–3 business days of order confirmation. Estimated shipping times for physical goods are as follows:
Standard Shipping: Approximately 3–7 business days after dispatch.
Expedited Shipping: Approximately 1–3 business days after dispatch, depending on the selected service and the delivery address.
These shipping estimates are not guaranteed delivery dates. Actual delivery times may be affected by factors such as remote locations, adverse weather conditions, holidays, or carrier operational status.
- Logistics and Shipping Partners
For orders requiring the shipment of physical goods, we may utilize the following U.S.-based logistics providers, depending on the delivery region and specific service requirements:
USPS (United States Postal Service): Provides mail and parcel delivery services within the United States.
UPS: Provides parcel shipping and logistics services.
FedEx: Provides domestic shipping, parcel delivery, and related logistics services. The specific carrier will be determined based on the arrangements for each individual order. All aforementioned companies are independent third-party logistics service providers.
- Shipping Scope and Fees
For physical goods, the standard delivery scope covers serviceable areas within the United States. Shipping costs, applicable taxes, and any other related charges will be clearly displayed at checkout.
Digital web design services are delivered electronically and generally do not incur physical shipping costs. Any fees for additional services will be charged only after client confirmation.
- Order Tracking and Delivery Notifications
For orders of physical goods, if the carrier provides tracking services, we will supply a tracking number or instructions on how to track your shipment once the information becomes available.
For digital design services, we will send delivery notifications via email or through an agreed-upon digital channel. Please ensure your email address is accurate and check your spam or junk folder periodically.
- Delays and Non-Receipt of Orders
If digital design deliverables are not provided within the agreed-upon timeframe, or if physical goods have not arrived past the estimated delivery date, please contact us via our customer service email. We will make every effort to verify the status of your order and, where applicable, assist in tracking the shipment.
Actual delivery times may vary due to factors such as weather conditions, carrier delays, public holidays, or other circumstances beyond our reasonable control.
- Policy Updates
Hannah Web Craft LLC reserves the right to update this policy in accordance with business requirements and applicable laws. Updated versions will be posted on this website, with an effective date indicated where applicable.
Thank you for choosing Hannah Web Craft LLC. We are committed to providing you with a clear and reliable service delivery experience.